Frequently Asked Questions
Q) I have dial up, can I still partcipate in Omolene University?A) Yes, you can still participate but you'll need to fastforward through the videos as they will probably slow you up. This site was not designed for the dial up user as the materials we've included do require a high speed internet connection.
Q) I'm experiencing problems with the courses's loading properly. All Am I doing something wrong?A) These courses prompt your browser to open an additional window known as a pop-up. Many browsers have pop-up blockers on them to prevent you from getting unwanted advertising. You'll have to disable your pop-up blocker to view these courses. We're in the process of developing a tutorial for how to do this depending on your web browser. In the mean time if you can't figure it out use your help menu...this is a common question and most are equipped to easily turn off.
Q) Can international users participate in Omolene University?A) Land O'Lakes Purina feed does not have the right to use the Purina Brand outside the United States. The Purina horse products you purchased in Canada or other parts of the world are manufactured by a different company.
With that said the coupons international users would receive would be invalid. We also have not set up the site to ship the merchandise internationally. Please feel free to explore the site and take the courses, the information you see here is still relevant to horse customer regardless of their location.
Q) All I get is a blank screen when I try to go to Omolene University. What's the scoop there?A) Omolene University requires the Adobe Flash Player. You should see a link to download this player on the blank page. If not, here is the address: http://www.adobe.com/products/flashplayer/
There is no cost to download Flash and it is a popular player for many different web sites. You can not view Omolene University without this application.
Q) What is the cost for shipping merchandise to my house?A) There is flat fee of $6.49 for the shipping of all merchandise. We will only charge you this fee per shipment NOT per item in the shipment. So if you exchange your Omolene hours for a hat and a shirt, you only pay $6.49. However, if you exchange for a hat and pay the $6.49, then earn additional hours later and decide to get a shirt, you will be asked to pay the $6.49 again. That's why we recommend pooling your items together on one order so you're only charged one time.
Q) Why do I have to pay shipping on the campus store items?A) We are thrilled that you've taken the time to complete courses at Omolene University and we will ship you the Buy 2 Save $20 coupon offer for FREE. We are also glad to provide you with cool merchandise for FREE. We only ask that you pay a flat shipping fee for these items to help us offset the cost of postage for this site.
Q) How can I earn more Omolene Hours?A) REFER A FRIEND! Go to the campus activities section and provide the emails of your friends and family. We'll send them a personalized email from you and when they register you earn an additional Omolene Hour!
Q) Where is course 5 at Omolene University?A) If you've completed course 4 a coupon is on its way to you which is good on any premium Purina Mills Horse Feed. When you get the coupon and begin feeding the product we'll give you another offer if you report your results.
To do so go to course 5 in Omolene Hall (tab at the top - Omolene Feed Challenge) provide us with information for each week of your feeding trial. Be sure you fill in the description box titled "Performance, Attitude and Other Observations" for each week. This is the only required field in each week.
When you've done so it will notify you that you've Graduated from Omolene University and you'll receive an additional offer good on Omolene or other Premium Purina Mills Horse Feeds.
Q) Why is it so slow when I'm typing in my information?A) We recommend you close all other programs when entering Omolene University. This will help you to view video's faster, take quizzes faster and will help to keep up with your typing!
Q) I have a bunch of friends I'd like to refer for additional Omolene Hours. Where do I go to do this?A) Visit the campus activity building and click on the "refer a friend" tab at the top of the window. Here you can enter as many names as you'd like and you earn 1 Omolene Hour for each friend that comes to the site and registers!
Q) When will you host live chats? I have some specific questions I'd like to ask.A) Check back at the campus activity section over the next few weeks. We're in the process of scheduling some live chats with our Ph.D Equine Nutritionist, DVM's and Purina Mills Star Performers.
Q) Is there an age requirement for Omolene University?A) No, the material is suited for ages 13 and up. It does require a credit card to order items from the store so you may want to be aware of that before you make a purchase at Omolene University.
Q) Do I have to pay shipping on the coupon?A) No. We'll ship you the Buy 2 Save $20 coupon for free AND for those that graduate (complete all 5 courses) we'll ship your second discount offer for free as well.
Q) What coupon offers will I receive for completing these courses?A) You'll receive a Buy 2 bags, save $20.00 offer once you complete courses 1-4. Complete course five and we'll send you a mail in rebate similar to a frequent purchase card.
Q) I've completed all the courses, how do I earn more Omolene Hours?A) You can start by referring all your friends. Visit the campus activity building and click on the refer a friend tab at the top of the window. For every friend you refer that comes to the site and registers we'll give you 1 additional Omolene Hour! We are also working on other promotions and contests that will allow you to earn additional Omolene Hours so keep an eye on your email because we'll be letting you know when these other programs are in place.
Q) Do I have to take course 1 before taking course 2?A) At the LongView Animal Nutrition Center, you can take courses 1,2 or 3 in any order. Extra credit course 1b has a prerequisite of course 1 and extra credit course 3b has a prerequisite of course 3. To move to course 4 you must have completed course 1-3 and to graduate from Omolene University you must complete course 5 which as a prerequisite of course 1-4.
Q) How do I complete course 5?A) If you've completed course 4 a coupon is on its way to you which is good on any premium Purina Mills Horse Feed. When you get the coupon and begin feeding the product we'll give you another offer if you report your results.
To do so go to course 5 in Omolene Hall (tab at the top - Omolene Feed Challenge) provide us with information for each week of your feeding trial. Be sure you fill in the description box titled "Performance, Attitude and Other Observations" for each week. This is the only required field in each week.
When you've done so it will notify you that you've Graduated from Omolene University and you'll receive an additional offer good on Omolene or other Premium Purina Mills Horse Feeds.
When you've done so it will notify you that you've Graduated from Omolene University and you'll receive an additional offer good on Omolene or other Premium Purina Mills Horse Feeds.
Q) Can I upload pictures of my horse on this site?A) We're working through some details of that right now. This site will continue to grow and expand as the year progresses so please check back from time to time for new features. We'll also email you as new items are added.
Q) Is this all the merchandise you have for Omolene University?A) No, we'll be adding additional merchandise as the site progresses. Looking for something specific? Use the contact us section to make your suggestion!
Q) When do I receive my Omolene Coupon?A) After you've completed course 4 you will receive your Omolene Feed Coupon in the mail in 14 business days.
Q) Where can I see how many Omolene Hours I have?A) We are currently working on a spot to put Omolene Hours in the Administration building. In the mean time you can visit the campus store and click on the "checkout" tab to see how may hours you have available. No credit card information is required if you are only viewing your Omolene Hours.
Q) Where are the courses?A) Courses 1-3 and two extra credit courses live in LongView. Omolene Hall holds courses 4 and 5.
Q) How do I recognize a charge for my Shipping and Handling Fee's from the Campus Store?A) Charges for Shipping and Handling from the Campus Store will show up on your card as coming from 'EQUINE PUBLICATIONS'